Refund Policy
Our refund and return policy for design services and digital products.
Overview
Zentrix Media LLC provides custom creative and digital marketing services. Due to the custom nature of our work, our refund policy is designed to be fair to both our clients and our team.
Project-Based Services
For one-time projects (branding, web design, etc.), we require a 50% non-refundable deposit to reserve our time and begin work. If you are unsatisfied after the first round of concepts is presented, you may request a refund of the remaining 50% balance. Once a concept is approved and we proceed to refinement, no refunds are available.
Monthly Retainer Services
Monthly services (Growth Marketing Package) require a 30-day cancellation notice. You will be billed for the current month in full, and service will continue through the end of that billing period. No partial month refunds are provided.
Digital Products
Any downloadable templates, guides, or digital products are non-refundable once accessed or downloaded.
Disputes
If you believe you are entitled to a refund outside these terms, please contact us at hello@zentrixmediaagency.com. We review each case individually and aim to resolve disputes fairly.
Processing
Approved refunds are processed within 5-7 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For refund inquiries, contact hello@zentrixmediaagency.com or call (406) 555-0142.
Last Updated: April 2026